baji99 live Privacy Policy
When you use the baji99 live platform, your personal information is a trust you place in us. This policy explains in detail how that information is collected, what it is used for, and how it is kept secure.
Introduction and Applicability
baji99 live is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you access baji99 live services through our website, mobile app, or any other channel, how we process that information, and how securely we store it.
This policy is an integral part of our Terms and Conditions. By creating an account on the site or starting to use any service, you will be considered to have automatically given your consent to this policy. If you are under 21 years of age, you are not permitted to use this platform.
If any changes are made to this policy, you will be notified through the designated channels. Continued use of the site after any changes will be taken as your agreement to the revised policy.
What Information We Collect
baji99 live may collect two types of information from you — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
Information you give us yourself includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number or passport details (for identity verification)
- Financial transaction details — deposit or withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
- Content of messages you send via support chat or email
2.2 Information Collected Automatically
When you browse the site or use the app, some information is recorded automatically:
- IP address and device type
- Browser name and operating system information
- Time of entry and exit from the site, list of pages visited
- Information obtained from cookies and similar tracking technologies
- Gaming and betting activity logs (bet amounts, play history, etc.)
Purpose of Using Your Information
baji99 live uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:
- Account Management: To handle registration, login, password recovery, and account security.
- Identity and Age Verification: To prevent those under 21 from using the platform and to confirm identity.
- Processing Financial Transactions: To complete deposits and withdrawals and to maintain transaction history.
- Customer Support: To assist you with issues via live chat or email.
- Fraud Prevention: To detect suspicious activity and protect the security of the platform.
- Service Improvement: To analyze user experience and improve the platform's performance.
- Legitimate Communication: To inform you about important service-related notices and relevant offers (based on your consent).
Sharing Information with Third Parties
baji99 live does not sell your personal information to third parties. However, limited information may be shared with certain trusted partners in specific circumstances:
4.1 Payment Processing Partners
Only the transaction-related information necessary to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant financial service providers.
4.2 Technology Service Providers
Organizations that provide us with server hosting, data analysis, and gaming software services operate under strict confidentiality agreements.
4.3 Legal Obligations
Required information may be provided in response to lawful orders from a competent court or law enforcement authority. In such cases, we will only provide the information that is legally required.
4.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new management authority, but the protections under this policy will continue to apply equally.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the baji99 live website. Cookies are small data files stored in your browser that help improve the functionality of the site.
5.1 Types of Cookies We Use
- Essential Cookies: To maintain login sessions and ensure basic site functionality. Without these, the site will not work properly.
- Performance Cookies: To analyze how you use the site and improve the quality of the service.
- Preference Cookies: To remember your language, display settings, or other preferences.
Most browsers offer the option to disable cookies, but doing so may limit some site features.
Data Security Measures
baji99 live takes both technical and organizational measures to keep your personal information secure:
- SSL Encryption: SSL (Secure Socket Layer) encryption is active on all pages of the site, keeping information exchanged between you and the server secure.
- Access Controls: Only authorized staff can view your data, and only when required for their work.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Data Minimization: Only as much information as is genuinely needed is collected — no excess data is gathered.
- Secure Payment Channels: All financial transactions are handled through recognized payment gateways.
However, data transmission over the internet is not entirely without risk — we acknowledge this limitation and take every possible precaution.
Data Retention Period
How long your information is retained depends on the type of information and legal requirements:
- Account Information: Retained while your account is active. It may be kept for a set period after account closure due to legal obligations.
- Financial Transaction Records: Retained for the period required under applicable law.
- Support Communications: Kept for a reasonable period after the issue is resolved.
- Cookies and Log Files: Automatically deleted after a short period depending on their function.
Your Rights
As a registered user of baji99 live, you have certain fundamental rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though we may be required by law to retain some data.
- Right to Object to Processing: You may object to your information being used for a specific purpose.
- Opting Out of Marketing: If you do not wish to receive promotional messages, you may opt out at any time.
To exercise these rights, contact us via support chat or email. We will respond to your request as quickly as possible.
Protection of Minors' Information
baji99 live strictly prohibits providing services to anyone under 21 years of age. This platform never knowingly collects personal information from minors.
Age is verified at the time of registration. If any person creates an account under the age of 21 by providing false information, their account will be closed and any collected information will be deleted.
To learn more about responsible betting or gaming, please read our Responsible Gaming Guidelines.
International Data Transfers
baji99 live may in some cases use servers or services outside Bangladesh to serve users in Bangladesh. In such cases, international data protection standards are followed and the security of your information is ensured.
When transferring data to third countries, contractual safeguards are in place to keep your information secure.
Policy Changes and Updates
baji99 live reserves the right to change or revise this privacy policy as needed. If significant changes are made, we will notify you in the following ways:
- Displaying a clear notice on the site
- Sending a message to your registered email or mobile number
- A pop-up notification at login
Continued use of the site after any changes will be taken as your consent to the revised policy. You are therefore advised to review this page regularly.
Applicable Law and Dispute Resolution
Any matter relating to this privacy policy will be resolved in accordance with the dispute resolution process set out in our Terms and Conditions. Before raising any dispute, we request that you first contact our customer support team to try to resolve the matter.
If any clause of this policy is unclear or if you have any questions, please contact us directly — we are always ready to answer your questions.
Privacy Contact
If you have any questions, requests, or concerns regarding this policy, please contact us through the following channels:
Once your request is received, we will respond as quickly as possible.